Around the World

Maybe the coolest thing for me, living in West Michigan, is knowing that Anthony Keidis grew up in Grand Rapids, at least for a while.

What is also cool about living here is that we are actually closer to Chicago than we are to Detroit (at least in Holland). That means that it takes a whopping 2 hours to get from here to things like C2E2 or the Salesforce World Tour!

worldtour

As my company is considering new service-side CRM solutions, I thought it would be prudent for those in the decision-making seats to attend World Tour. I mean, I obviously was going to go anyway, but my constant yammering about how awesome Salesforce is holds not a candle to actually being part of something like World Tour. So I dragged two folks along with me.

Once there, I may have kind of ditched them. NOT PURPOSEFULLY! I sat in on some breakout sessions with them, took them to the keynote, and gave them some pointers on navigating the event, but I had some goals myself.

(Quick note about the keynote – so inspiring. They always are, but it was really great to see Mary Tagler recognized as an #AwesomeAdmin.)

happytrails

Happy trails to you!

First of all, I needed to earn an Astro. I’ve seen them on Twitter, and not having one in my life was pretty awful. So I spent some time with Trailhead, learned about Heroku, and stood in line to get my new friend…and the Lightning Component Developer Guide.

I attended a Circle on change management. It was a little sad to see a 90 minute session compressed into 30 minutes, and I don’t know if folks got everything out of it they could have. But I did see a friendly face from Destination Success there!

I also managed to track down SaaSy and grab a photo (of course).

SaaSy

All of that was fantastic.

But the best part was talking to my compatriots on the way home.

They were blown away. They didn’t understand what I was always going on about. They didn’t know how delicious the Salesforce kool-aid is.

But they do now.

I feel like Harry Potter, gathering my forces for good to prepare to fight against bad data and archaic practices. It is so exciting.

So I’m hoping in coming months, I’ll be able to talk about implementing Service Cloud. #Implement ALLthethings!